 Acibadem Healthcare Group (AHG) Quality Strategy
AHG works in accordance with Joint Commission International (JCI) Accreditation Standards, which are developed for health sector to strengthen patient focus approach. AHG also uses European Foundation Quality Management (EFQM) Excellence Model to strengthen organizational approach. Because of different interpretation in clinic areas, ISO certification wasn’t prefered for all units of AHG. So ISO implementations are used for departmental certifications in Central Sterilization Units and Clinic Laboratories.
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| — Joint Commission International — |
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| — European Foundation For Quality Management — |
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 AHG has been a member of EFQM since 2002 as the only Turkish Health Service Provider. |
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AHG’ s excellence journey started with the membership to Turkish Society for Quality. |
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| International Organization for Standardization (ISO) |
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 Acibadem Hospital Central Sterilization Unit (CSU) and Acibadem Bakirkoy CSU were surveyed by SGS and deserved to get ISO 9001-2000 certification in 2003. ÝSO certification survey is revised every year.
Kozyatagi Hospital Central Sterilization Unit (CSU) was surveyed by SGS and deserved to get ISO 9001-2000 certification in 2005. ÝSO certification survey is revised every year.
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Acibadem Labmed was surveyed by SGS and deserved to get ISO 9001-2000 certification in 2004. ÝSO certification survey is revised every year. |
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Acibadem Labmed was accredited by DACH (Deutsche Akkreditierungsstelle Chemie) according to ISO 15189 in 2005. |
Joint Commission International
Accreditation is a process in which an entity, separate and distinct from the health care organization, usually non-governmental, assess the health care organization to determine if it meets a set of standard requirements designed to improve quality of care. Accreditation is usually voluntary.
Accreditation standards are usually regarded as optimal and achievable. Accreditation provides a visible commitment by an organization to improve the quality of patient care, to ensure a safe environment and to continually work to reduce risks to patients and staff. Accreditation has gained worldwide attention as an effective quality evaluation and management tool.
National Quality Movement
National Quality Movement aims to help to the organizations using Self-Assessment as a continuous improvement tool.
International Organization for Standardization (ISO)
ISO 9001:2000 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. ÝSO was used first for Central Sterilization Units. After the detailed survey, CSU of Kadikoy Hospital and CSU of Bakirkoy Hospital deserved to get ISO 9001:2000 certificate on the August 15th, 2005, also CSU of Kozyatagi Hospital deserved to get ISO 9001:2000 certificate in 2005.
Acibadem LabMED completed ISO 9001:2000 certification in August of 2004. And also Acibadem LabMED was accredited by DACH (Deutsche Akkreditierungsstelle Chemie) according to ISO 15189 in 2005.
Patient and Family Rights
Patient rights are mainly the application of human rights and values to the healthcare services. The main objective in enhancing patient rights is to support and strengthen people who benefit from the health care services in order to increase service quality and improve health.
The Patient and Family Rights in AHG were created in accordance with AHG’ s mission and vision, The European Patient Rights Reports (Amsterdam, 1994), World Physicans Association Report on Patient Rights (Bali, 1995), Turkish Ministry of Health Patient Rights Regulations (The Official Newspaper, 1998) and Joint Commission International Standards for Hospitals.
In the light of this objective, AHG assumes the responsibility to inform patients and families about the patient rights and expectations.
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