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About the Center

About Acıbadem Command Center

Acıbadem Command Center

Acıbadem Healthcare Group aims to bring international standards in healthcare services to Turkey and make a difference with innovative models in medicine. Established with this vision, the Acıbadem Command Center aims to continuously improve the patient experience and care processes through real-time data flow.

The Command Center was established in 2022 to monitor data collected from all Acıbadem Healthcare Group hospitals across Turkey and to continuously improve healthcare services in line with the group's mission.

The Acıbadem Command Center analyzes data obtained from the electronic patient record system by combining it through AI-supported software. This information is converted into directly actionable steps for healthcare professionals working at Acıbadem Healthcare Group hospitals.

The center maintains constant communication with healthcare teams at hospitals, closely monitoring patient care processes. All applications are regularly monitored, analyzed, and updated based on system feedback before being reimplemented.

LEADING APPROACH IN PATIENT SAFETY AND EXPERIENCE WITH ACIBADEM COMMAND CENTER!

Our Mission

The purpose of the Acıbadem Command Center is to provide patient-centered, data-driven, and proactive healthcare services. The center not only monitors patient care but also anticipates, directs, and improves it. In this context, our mission is to:

  • Improve the patient experience,
  • Facilitate care coordination,
  • Standardize operations to anticipate potential problems and resolve issues for the care team,
  • Increase awareness through real-time data flow and monitoring.

Our Vision

Acıbadem Command Center aims to increase the efficiency of hospital operations by prioritizing patient safety, support care coordination with transparent and real-time data, and continuously improve healthcare services at Acıbadem hospitals with a sustainable change management system.

Processes Being Monitored

The Command Center regularly monitors and evaluates various indicators with the aim of reducing process differences in healthcare service delivery among Acıbadem hospitals, utilizing capacity more effectively, increasing workflow efficiency, and preventing avoidable patient delays.

Within this scope, the following processes and durations are monitored, verbal and written communication is established with the relevant healthcare professionals, and optimization efforts are carried out:

  • Admission and discharge processes and durations
  • Cleaning processes and durations on inpatient floors
  • Medication administration processes and durations for our inpatients
  • Critical findings in medical reports and follow-up processes
  • Outpatient appointment fulfillment rates and outpatient clinic waiting times.
Our Results

Our Results

Operations conducted at the Acıbadem Command Center contribute significantly to institutional efficiency, patient safety, and experience by reducing average length of stay, speeding up discharge times, and improving appointment compliance processes.

Organization and Working Model

The Acıbadem Command Center is staffed by an experienced team of nursing services, patient services, data analysis, operations, and medical managers who have worked at the Acıbadem Healthcare Group for many years.

The Command Center team carries out its operations in coordination with our hospital managers and relevant healthcare professionals at our hospitals.

INFORMATION NOTICE ON THE PROCESSING OF PERSONAL DATA

Acıbadem Sağlık Hizmetleri ve Ticaret A.Ş. and its controlling and affiliated companies listed in Annex-1 (each referred to individually as the "Company" and collectively as the "Companies") process your general and/or special category personal data (including but not limited to health data) ("Personal Data") in the capacity of Data Controller under the Personal Data Protection Law No. 6698 ("Law") and related legislation. Processing of Personal Data is carried out in accordance with the framework outlined below and in compliance with the Fundamental Law on Health Services No. 3359, the Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Institutions, the Regulation on the Provision of Remote Health Services, the Private Hospitals Regulation, the Ministry of Health regulations, and other relevant legislation.

I. Acquisition, Processing, and Purposes of Processing Personal Data

Your Personal Data is obtained through verbal, written, visual, or electronic channels (such as our website, mobile applications, and call center) for the purposes of protecting public health, preventive medicine, medical diagnosis, treatment and care services, and the planning and management of healthcare services and their financing, in alignment with the Company's fields of activity. The Personal Data processed by the Company, including but not limited to the following, is collected and processed proportionally and in connection with these purposes:

Your Personal Data may be processed under the conditions specified in Articles 5 and 6 of the Law for the following purposes:

II. Transfer of Personal Data

Your Personal Data may be shared with:

III. Method and Legal Basis for Collecting Personal Data

Your Personal Data is collected through verbal, written, visual, or electronic means for the lawful execution of the Company's activities and compliance with contractual and legal obligations. The legal basis for collection includes:

As per Article 6 - (3) of the Law, personal data related to health and sexual life may be processed without explicit consent by persons or institutions subject to confidentiality obligations for public health protection, preventive medicine, medical diagnosis, treatment, and care services, as well as the planning and management of healthcare financing.

IV. Your Rights Regarding the Protection of Personal Data

Under Article 11 of the Law, you have the right to:

V. Data Security

The Companies ensure the security of Personal Data by implementing necessary technical and administrative measures in accordance with information security standards and procedures.

VI. Complaints and Contact Information

To exercise your rights under the Law, you may submit a request through the methods specified in the "Acıbadem Sağlık Hizmetleri ve Ticaret A.Ş. Data Subject Application Form" available at https://www.acibadem.com.tr/acibademonline/images/Ac%C4%B1badem_Veri_Sahibi_Basvuru_Formu.pdf.

Requests can be submitted by mail, notarized document, or secure electronic means to:

ANNEX-1: List of Companies

 

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