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INTRODUCTION

A Healthy Breath Has Been Our Only Wish for 25 Years!

Acıbadem Health Group was founded as a district hospital in 1991 and has grown to successfully create an echo-system in healthcare. Acıbadem Health Group provides healthcare services in 22 hospitals and 14 medical centers at 18 countries and adopts “360-degree” service approach in all aspects of healthcare through affiliated companies for supportive services and Acıbadem University.



Having the first hospital founded in 1991, Acıbadem Health Group, now, renders healthcare services by approximately 22.500 employees, including 3.500 doctors and 4.500 nurses, at 22 hospitals and 14 medical centers. Acıbadem offers diagnostic and treatment services in line with requirements of JCI accreditation and certified health standards at Acıbadem Adana, Acıbadem Atakent, Acıbadem Maslak, Acıbadem Sistina, Acıbadem City Clinic Tokuda and Acıbadem City Clinic Umbal Eood Hospitals thanks to its technology and infrastructure. Acıbadem Health Group provides patients with “360-degree” healthcare services in all medical departments through affiliated companies for supportive services besides hospitals and medical centers.

Journey of Growth in Healthcare

Acıbadem Hospital was first founded as a district hospital in 1991 and now, it continues the growth and development journey at global scale through an agreement concluded with IHH Healthcare Berhad, one of the largest groups in Far East. In addition to hospital and healthcare investments in 8 major countries of Asia-Pacific region, IHH Healthcare Berhad has education and real estate investments in many countries around the globe and it is the second biggest healthcare chain of the world thanks to its strong structure arising out of the partnerships with Khazanah -investment fund of Malaysian government, Mitsui&Co. Ltd. company from Japan and Aydınlar Family. Acıbadem is an important part of this chain since 2012.

Acıbadem Health Group acquired Tokuda Group and City Clinic Group which are among the pioneering members of healthcare sector of Bulgaria in 2016. Acıbadem incorporated 4 hospitals and 5 medical centers through an investment of 125 million Euros to both groups and it is, now, the major private healthcare service provider of Bulgaria. Accordingly, Acıbadem started to serve patients in 4 countries with 22 hospitals and 15 medical centers in total.

Journey of Growth in Healthcare

Acıbadem Hospital was first founded as a district hospital in 1991 and now, it continues the growth and development journey at global scale through an agreement concluded with IHH Healthcare Berhad, one of the largest groups in Far East.

HISTORY

  • 1991

    Acıbadem Kadıköy Hospital
    Acıbadem Kadıköy Hospital is the first ring of the group’s healthcare chain and it has also inspired the brand name. Healthcare services were initially rendered in this small district hospital under the title of "Acıbadem Hospital”. Name of the hospital was amended as Acıbadem Kadıköy Hospital in 2004, after the number of Acıbadem hospitals has increased. Being the first privately owned hospital at Anatolian side of Istanbul, Acıbadem Kadıköy preserves its special place in history of the group.

  • 1995

    Acıbadem Bağdat Caddesi Outpatient Clinic
    Acıbadem Bağdat Caddesi Outpatient Clinic is the first ambulatory care center of the group at Bağdat Street - one of the most important residential areas at Anatolian side of Istanbul. Rendering healthcare services in many medical departments, the center has 2 minor surgery theatres and 6 observation rooms.

  • 1996

    Acıbadem Etiler Outpatient Clinic
    Acıbadem Etiler Outpatient Clinic meets healthcare needs of residents in Etiler and nearby districts in all medical departments. Emergency medicine department admits patient until 20:00 in 6 days of week.

  • 2000

    Acıbadem Bakırköy Hospital
    Acıbadem Bakırköy Hospital is deemed a reference center in pediatric cardiology and cardiac surgery. Pediatricians of the hospital admit sick children round the clock.

    Istanbul Stock Exchange Initial Public Offering

  • Acıbadem Hospitals Group Central Laboratories

    Acıbadem Hospitals Group Central Laboratories


    Acıbadem Laboratories render services in genetics, pathology, stem cells and cord blood banking. Our laboratories are accredited by Turkish and international organizations to comply with high standards.
  • Acıbadem Hospitals Group Central Laboratories

    Acıbadem Education and Health Foundation
    The foundation has been established for contributing to academic and scientific studies in the field of health sciences and it founded Acıbadem University in 2007. The foundation also provides scholarship for students who study health sciences.

    Genetic Diagnosis Center

    Call Center “ALO Acıbadem”

  • 2003

    Cord Blood Bank
    Acıbadem Labcell Cell Laboratory and Cord Blood Bank have an infrastructure that enables tissue storage and all therapeutic cell procedures in line with cGMP standards. Cord blood of your baby is stored in Cord Blood Bank and this approach saves life, whenever needed.

    ISO 9001 Quality Certificate

  • 2004

    Acıbadem Labmed

    Acıbadem Kozyatağı Hospital
    Neurologic sciences are the major field of practice in the hospital which has an infrastructure equipped with cutting-edge medical devices.

    EFQM Committed to Excellence Certificate

    Acıbadem Project Management

  • 2005

    Acquisition of International Hospital

    JCI (Joint Commission International) Quality Accreditation
    Adana, Atakent, Maslak Hospitals of Acıbadem Group in Turkey and Acıbadem Sistina, Acıbadem City Clinic Tokuda and Acıbadem City Clinic Umbal Eood Hospitals abroad have been accredited by JCI.

  • 2006

    Acıbadem Bursa Hospital
    It is the first hospital of Acıbadem in Anatolia outside of Istanbul and the hospital renders services in all areas of medicine.

    Acıbadem Kocaeli Hospital

    Acıbadem Beylikdüzü Surgical Outpatient Clinic

    APlus

  • 2007

    Acıbadem Mehmet Ali Aydınlar University
    Primarily focusing on healthcare sciences, the university was founded by Acıbadem Health and Education Foundation and it aims to educate healthcare personnel who are qualified and open for continuous improvement.

    Acıbadem Göktürk Outpatient Clinic

  • 2008

    Acıbadem Ataşehir Surgical Outpatient Clinic

    Acıbadem Mobile Healthcare Services
    Acıbadem Mobile provides Emergency Medicine, Care Services and Joint Health and Safety Unit services before and after hospital stays. Patients with chronic diseases and elderly patients are closely followed up by doctors and healthcare professionals using cutting-edge medical devices.

  • 2009

    Acıbadem Maslak Hospital
    Acıbadem Maslak has reached the capacity of 364 beds in an indoor area of 106.000 m2 and it is, now, the largest hospital of Acıbadem within the scope of enlargement project completed in 2018.

    Acıbadem Adana Hospital

    Acıbadem Kayseri Hospital

  • 2010

    Acıbadem Fulya Hospital
    Acıbadem Fulya Hospital renders services for everyone who exercises regularly along with professional and amateur athletes at Orthopedics and Traumatology Department in addition to healthcare services in all departments of medicine.

    Acıbadem Eskişehir Hospital

  • 2011

    Makedonya Sistina Hospital
    Being acquired by Acıbadem Health Group in October 2011 and representing the first international investment of the group, Acıbadem Sistina has many areas of focus, including but not limited to Cancer, Breast Health, Spine Health, and CVS with capacity of 193 beds. The hospital has international JCI quality accreditation.

  • 2012

    Acıbadem Bodrum Hospital
    The hospital's infrastructure is equipped with latest technology products and it also has an Oncology Center.

    Acıbadem Ankara Hospital

    IHH Partnership Agreement

    Acıbadem Fulya Sports Medicine Center

  • 2013

    Acıbadem Sports Medicine Center FIFA Accreditation
    The Center is the first and only facility in Turkey which has been awarded with “FIFA Medical Centre of Excellence” certificate that has been issued by FIFA for only 33 facilities around the world.

  • 2014

    Acıbadem Mehmet Ali Aydınlar University Atakent Hospital CVS, Interventional Cardiology, Bone Marrow Transplantation and Organ Transplantations, Robotic Surgery and Oncology are among the outstanding services available in Acıbadem Atakent Hospital that admits patients with Turkish Governmental Social Insurance (SGK) coverage. The hospital also has JCI quality accreditation.

    Acıbadem Bahçeşehir Outpatient Clinic

    Acıbadem Sports

  • 2015

    Acıbadem Gemlik Outpatient Clinic

    Acıbadem Zekeriyaköy Outpatient Clinic

    Acıbadem Taksim Hospital
    Acıbadem Taksim Hospital renders services in all medical departments including General Surgery, Gynecology and Obstetrics, Neurosurgery, Orthopedics and Traumatology, and Otorhinolaryngology.

  • 2016

    Bulgaria Tokuda Group and City Clinic Group
    Acıbadem Health Group acquired Tokuda Group and City Clinic Group which are among the pioneering members of healthcare sector of Bulgaria in 2016. Admitting patients in 4 hospitals and 5 outpatient clinics, Acıbadem is the largest private healthcare service provider of Bulgaria thanks to these investments.

  • 2017

    Acıbadem Altunizade Hospital
    Acıbadem Altunizade Hospital, the 22nd hospital of Acıbadem Healthcare Group, is a distinguished facility, considering cutting-edge medical technology, healthcare professionals of all specialties and specialized centers.

    Acıbadem International Medical Center

  • Acıbadem Sağlık Grubu Merkez Laboratuvarları

    Acıbadem Maslak Hospital enlargement project
    Starting admission of patients in 2009, Acıbadem Maslak has reached the capacity of 364 beds in an indoor area of 106.000 m2 and it is, now, the largest hospital of Acıbadem within the scope of enlargement project completed in 2018.

    Turquality Brand

MISSION, VISION AND VALUES

Misyon

  • The mission of Acıbadem Healthcare Group is to raise the quality of life in general population and contribute to development of medicine by
  • Providing preventive and curative healthcare services to the population with an advanced, widespread and holistic structure at affordable cost,
  • Facilitating academic works and scientific studies in field of healthcare sciences and supporting discovery of new information and practices in health,
  • Educating physicians and healthcare professionals who devote themselves to their occupation and appreciate the value of human life.

Vision

Acıbadem Healthcare Group aims to ensure satisfaction of patients and their family members through healthcare services, create a model in Turkey through its teams and infrastructure and become a globally referred academic healthcare organization.

Medical Service

Acıbadem Healthcare Group aims to meet healthcare needs and help people live a healthier life. With this regard, the group aims to render medical services in line with certain standards in all aspects.

Acıbadem Health Group tries to raise public awareness for maintaining healthy life with the support of academic structure created in field of Health Sciences and educate its team continuously to maintain and improve the quality of its medical services.

Customer Satisfaction

Mission of Acıbadem Health group is to become a solution partner for its patients regarding their health. The aim is to make any and all healthcare services accessible for anybody who prefers Acıbadem Health Group and presents to any facility owned by the organization. We intend to offer solutions which prioritize patient’s health requirements in the delivery of services.

Satisfaction of all patients who benefit from the services of Acıbadem Health Group is systematically observed and the results are used for improving the services.

Team and Infrastructure

Ultimate objective of Acıbadem Health Group is to create a work environment that reflects the corporate values and enables employees to use their potentials at maximum level.

The objective is to work using advanced infrastructure means, increase the productivity of our services by observing technological advancements and to boost self-improvement.

Procedures

Acıbadem Health Group aims to observe development and improvement of healthcare services in Turkey and at global scale; start use of modalities and practices in Turkey in line with internationally recognized standards; make contributions to development of medicine; and create new business models in delivery of healthcare services.

The group endeavors to form an academic institution in the area of health sciences to make education, research and development efforts in a systematic, continuous and organized manner.

The Group uses corporate knowledge, experience and means and makes best effort to serve Turkey to create healthcare policy systems for delivering better health services to the public.

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BOARD OF DIRECTORS

MEHMET ALİ AYDINLAR Chairman of Board

Acıbadem Hospital was the first step of Mr. Aydınlar, who began his career as Certified Public Accountant in 1981, into the health sector in 1991. He was awarded “Management Excellence Award” at “Global Young Entrepreneur Businessman Competition” in 1998. He was awarded the title ‘Honorary Doctorate’ by Social Sciences Institute, Dumlupınar University. He was recognized as the “Male Entrepreneur of the Year” in the “Business Person of The Year” Survey conducted by Ekonomist magazine and elected as the "Business Manager of the Year" by Dünya Newspaper and School of Business, Istanbul University in 2006. Referans Newspaper elected Acıbadem Healthcare Group as the “Fastest Fish in Turkey” in the same year. Mr. Aydınlar was given “The Person Who Makes Most Voluntary Personal Contributions to Healthcare” award by Healthcare Volunteers in 2007, 2009 and 2010. He was deemed worthy of “Health Management Honorary Award" by Hastane (Hospital) Journal in 2008. Mr. Aydınlar, who was also honored with TGNA Outstanding Service Award in 2010, also has “Sportsperson of the Year” awarded in 2011 due to his contributions to sports.

HATİCE SEHER AYDINLAR Vice Chairman of the Board

She was graduated from Faculty of Chemistry, Galatasaray University. She stepped into health sector with Acıbadem Hospital in 1993. Ms. Aydınlar is still Vice Chairman of the Board in Acıbadem Health Group.

BHAGAT CHİNTAMANİ ANİRUDDHA Board Member

Bhagat Chintamani Aniruddha ("Chinta Bhagat”) is currently Manager in Investment Department of Khazanah Nasional Berhad ("Khazanah"). Chinta, who is the Director of Mumbai Office, manages the healthcare sector. Chinta has worked in Singapore Office of McKinsey & Company for 14 years, including 6 years as Managing Partner, prior to his career in Khazanah. Chinta is specialized in Major Investor Relations and Applications and serves wealth fund of various countries, private equity firms and family businesses, but he is also a renowned person in healthcare sector due to his professional career in various hospitals of Asia. Chinta Bhagat formed the institutional management service of McKinsey and managed this operation for a long time. Having worked in various positions in engineering and construction companies in India before joining to McKinsey, Chinta was promoted to CEO position in this company. Chinta Bhagat is also a qualified architect. Moreover, he is holder of Master’s Degree in business program of INSEAD Business School.

TAKESHI SAITO Board Member

Takeshi Saito had his Bachelor’s Degree in Political Sciences in Keito University of Japan. He completed the postgraduate program in Kellogs School of Management in Northwestern University. Takeshi Saito spent a large part of his career, which started at Mitsui & Co. in 1995, in healthcare sector. He was assigned as the head of Pharmaceutics Department after 2 years in Finance Department. Following graduation from MBA in 2004, he was Institutional Planning Director at Mitsui U.S.A and he managed the sectors of chemistry, natural resources, consumer services and information technologies. During his assignment in Mitsui U.S.A., he pioneered the foundation of health department and an investment to a leading physician services management company. Takeshi Saito was promoted to Manager of Strategic Planning and Business Development in Life Sciences Department (the name was changed as Medical Services Department on 2008) of Mitsui in 2007. Mr. Saito, who managed the investments on one of the largest pharmaceutical chains in Japan during his assignment, also made the 10-year plan of this new department. Being promoted to the position of Director on 2009, Mr. Saito managed the investment of IHH and he was temporarily assigned to Strategic Planning Department of Parkway Group Healthcare as Deputy Director. Following his transient assignment in Parkway Group Healthcare, Mr. Saito returned to Mitsui as General Manager of Service Providers in Medical Services Department and he was also a board member in IHH and its subsidiaries.

SHIRISH MORESHWAR APTE Board Member

Shirish Moreshwar Apte has extensive experience in areas of banking and finance. Starting his career as a banker in Citibank, India on 1981, he worked at many assignments in London (1993-1997), Poland (1997-2003), London (2003-2009), Hong Kong (2009-2011) and Singapore (2011-2013) as an employee of Citibank/Citigroup. Mr. Apte worked in growing markets which include Middle and Eastern Europe, Middle East, Africa (CEEMEA) and Asian Pacific during his 32-year career in Citibank/Citigroup.

Heading the Institutional Banking and Investment Banking Departments of Citigroup in India, he was CEO of Citibank Poland and became the first regional CEO of CEEMA and Asian Pacific. Being a member of administration and operation committees of Citigroup from 2008 to 2012, Mr. Apte also headed the committee of business practices in the group. He was Head of Asian Pacific Banking Department, when he retired from Citigroup in 2014; currently, Mr. Apte takes duties in managerial boards, including supervisory board, of various companies which include Citibank Japan, Australia Commonwealth Bank, Singapore Banking and Finance Institute and Bank Handlowy Poland.

MUSTAFA ERÖĞÜT Board Member

Mustafa Eröğüt, who obtained his Bachelor's Degree in Business Management, Management Concentration and attended post-graduate (MBA) program of Business Management, Management Concentration in Sports in Ithaca College, USA, has been actively working as a senior sports manager and participating in social responsibility projects in sports and youth organizations over the last 8 years. Starting his career as Administrative Coordinator in Youth Development Academy of Istanbul Metropolitan Municipality (IBB), Mr. Eröğüt was the Administrative Director in Professional Football Team of IBB, Assistant Supervisor in BAKER TILLY GÜRELY and Director of Football Development Department and Deputy Director of Football Department in Turkish Football Federation, respectively. Mr. Eröğüt is currently Executive Director of Istanbul Başakşehir Football Club and Deputy General Secretary of Turkish Sports Clubs Union. Moreover, he is a member of UEFA Youth and Amateur Football Committee.

LOW SOON TECK Board Member

Low Soon Teck was a lawyer in a boutique firm in Singapore from 1991 to 1993 and he focused on corporate and banking laws in that period. Then, he started working for Kuok/Kerry Group in Hong Kong and had various senior positions including China Operation Directorate of SCMP Group that published the South China Morning Post. He was responsible for business development, newspaper printing, circulation operations and management of a retail stores chain. Low Soon Teck returned to Singapore in 2005 and started working as Group’s Financial Auditor in Kuok Oils & Grains Pte Ltd. This company was merged with Wilmar International Co. Ltd. in 2006. He worked in Wilmar as Treasury Director until 2009. Next, he was assigned to PACC Offshore Services Holdings, the offshore navigation branch of Kuok/Kerry Group, as Chief Financial Officer. He started working in RCMA Group, a commodity supply chain management firm- as Chief Financial Officer in 2013 and worked there until 2015. He has more than 20 years of experience in leader roles in finance, law and general management. Low Soon Teck has become Chief Financial Officer of IHH Healthcare Berhad Group on 10.01.2016. He was graduated from Faculty of Law, National University of Singapore and had master’s degree on Business in Booth School of Business, University of Chicago.

ROSSANA ANNIZAH BINTI AHMAD RASHID Board Member

Rossana Annizah Binti Ahmad Rashid was appointed to Board of IHH Healthcare Berhad in 2012 and she is a member of Board and Board Committee of Acıbadem Sağlık Yatırımları Holding A.Ş. (Inc.) which is a partner of IHH. Moreover, she is also an independent member of the board in Parkway Trust Management Ltd. (“PTM”) which is an indirect subsidiary of IHH. PTM manages the Parkway Life Real Estate Investment Trust listed in Singapore Exchange Securities Trading Limited. Ms. Rossana was appointed to Jardine Matheson Group in Malaysia as country chairperson in 2016 and she is Deputy Chairperson of Cycle and Carriage Committee as Non-Executive Member of the Board of Jardine Matheson Companies Group. In addition, she is member of Investment Panel and Investment Panel Risk Committee of Malaysia’s Employees Provident Fund. She was appointed as Non-Executive Member of Board in Celcom Axiata Berhad in May 2017.

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CORPORATE IDENTITY

Acıbadem Health Group Corporate Identity can be downloaded here

Corporate identity document addresses many issues, such as accurate use of logo, corporate color codes and applications.

Corporate Identity

GROUP COMPANIES

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QUALITY POLICY

Joint Commission International Quality Accreditation

Joint Commission International (JCI) Accreditation is internationally accepted and recognized review model. The commission conducts independent assessments to investigate whether requirements of a series of standards are met or not to improve the quality of care in healthcare organizations. The commission has accredited more than 1000 healthcare facilities in more than 70 countries. JCI standards include patient safety targets, access to care and sustainability of care, rights of patients and family members, examination and care of patients, anesthesia and surgical care, drug use, and education of patients and family members under the title of patient-centered standards. Quality improvement and patient safety, prevention and control of infections, management, leadership and guidance, management and security of facility, qualification and education of employees and information management fall into the scope of management standards for healthcare facilities.

Hospitals of Acıbadem Healthcare Group with Joint Commission International (JCI) Quality Accreditation and accreditation dates are as follows;

Acıbadem Adana Hospital - September 25, 2010

Acıbadem Maslak Hospital - October 2, 2010

Acıbadem Atakent Hospital - December 16, 2017 (Academic Outpatient Clinic Accreditation)

Acıbadem Sistina Hospital - April 30, 2016

Acıbadem City Clinic Tokuda Hospital - May 14, 2016

Acıbadem City Clinic Umbal Eood - March 11, 2017

All patients can report their concerns about safety and quality of patient care in our JCI-accredited hospitals to JCI. The addresses for notifications to JCI:

https://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/

Reviews of Quality Standards in Health by Ministry of Health

Acıbadem Healthcare Group renders services in accordance with Quality Standards in Health which are set to ensure standardization of service delivery at public, privately owned and university hospitals, lay grounds for sharing experiences between institutions and to establish national quality in health system.

Laboratory Accreditations and Certifications

Acıbadem Labmed Medical Laboratory was accredited by DACH (Deutsche Akkreditierungsstelle Chemie) in accordance with ISO 15189 standards to be valid as of October 20, 2015 and it has become the first medical laboratory with ISO 15189 accreditation in Turkey. The laboratory was re-accredited by Turkish Accreditation Agency (TURKAK) in line with TS EN ISO 15189 standards to be valid as of 19/10/2010 and it has become the first laboratory accredited by TURKAK according to TS EN ISO 15189 standards in Turkey. Acıbadem Labmed Medical Laboratory was re-accredited by TURKAK according to TS EN ISO 15189 standards in 2014 and became the first medical laboratory accredited by TURKAK according to TS EN 15189 standards within the concept of flexible scope to be valid as of 10.01.2017. The laboratory was re-accredited in January 2019 and became the first laboratory maintaining the 4th accreditation cycle in accordance with TS EN ISO 15189 in Turkey.

The accreditation of laboratories has recognized by all member countries of ILAC (International Laboratory Accreditation Cooperation), as TURKAK is a party to the multilateral agreement (MRA-Mutual Recognition Agreements) of ILAC.

Acıbadem Labgen Genetic Diagnosis Center was accredited by TURKAK in accordance with TSEN ISO 15189 standards to be valid as of 10.01.2017.

Acıbadem Labvital Food Control Laboratory was accredited by TURKAK in accordance with TS EN ISO/IEC 17025 standards to be valid as of 11.09.13.

Acıbadem Labmed Ankara Tissue Typing Laboratory was accredited by ASHI (American Society for Histocompability and Immunogenetics) on 09.01.2015 and became the first Turkish tissue typing laboratory with ASHI accreditation.

ISO 9001 Quality Management System Certification

Acıbadem Mobil Sağlık Hizmetleri A.Ş. received ISO 9001 Quality Management System Certificate on March 06, 2018 and OHSAS 18001 Occupational Health and Safety Management System Certificate on March 07, 2018.

Aplus Hastane Otelcilik Hizmetleri A.Ş. completed establishment of quality management system to achieve standardization in production and operation processes of catering and textile laundry services, gather and manage the relevant processes under a certain system and it was awarded with ISO 9001 Quality Management System certificate by international accreditation commissions. It was accredited for cleaning services in 2011. Our group has completed the process of adaptation to Version 2015 of the standard on April 21, 2017 and thus, certification could be maintained.

To achieve the quality targets and ensure sustainability and development of quality management process; full participation of personnel, legal obligations, customer satisfaction, occupational health and safety, sector-specific/technological developments and principles of continuous improvement are taken into consideration.

By adopting Quality Management Systems, it is aimed to improve productivity of corporate resources and services in all fields and accordingly, to achieve a safe, healthy, ever-developing and market-leading service structure, to “make difference for boosting quality of life” for both institutions and employees in all aspects of service.

ISO 22000 Food Safety Management System Certificate

ISO 22000:2005 Food Safety Management System has been established and accredited to ensure food safety in food and beverage services as well as in all processes ranging from production to ultimate consumption. In this context, each product is carefully examined by means of critical control points depending on its own product group and risk factor, starting with acceptance of goods.

Qualifications of personnel are improved through continuous trainings and awareness and sustainability are maintained through assessments at different extensity levels on daily, weekly, monthly and annual basis.

ISO 27001:2013 Information Security Management System Certificate

Acıbadem Technology has ISO 27001 Information Management System Certificate that has been valid since 29.08.2016.

RAL-GZ 992 Certification

The clothes washed and packed in APlus Laundry Factory are delivered to the relevant location and hospitals from the factory in line with the principle of “zero-touch”. Since the principle of transporting the clean and dirty textile products separately is adopted, each stage of transfer procedure is monitored with vehicle tracking system and reported. The processes are managed through full automation system, which have been standardized by RAL-GZ 992 Professional Fabric Care Quality and Test Specifications. Management systems of APlus are certified by accredited certification organizations and laundry standards are certified by international Frschungsinstitut Hohenstein Institute. RAL - GZ 992 Professional Fabric Care Quality and Test Specifications are adopted. Textile products are washed with bag system, ironed, folded and packed with a fully automated system for the first time in Turkey.

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VISIT AND COMPANION POLICY

  • If your primary physician forbids visitors and/or companions for the sake of your patient’s health, please comply with this rule.
  • Children younger than 7 years of age should not be allowed at inpatient clinics, while this age limit is 16 for intensive care units.
  • Please remember that maximum two visitors should be allowed in patient’s room at the same time and the visit should be restricted to 10 minutes for our patients’ health.
  • For the patients at intensive care unit, please call the patient’s nurse using the phone at the entrance of the unit. You can be allowed to visit your patient if there is no medical contraindication and the patient and intensive care environment are suitable for your visit. Consider the visit rules and relevant details that are instructed when you are allowed to enter the unit.
  • People with fever, runny nose, cough, diarrhea, vomiting and infectious dermatitis are not allowed to visit their patients.
  • Visiting procedures can be restricted in case of an epidemic.
  • Wash your hands or use the hand disinfectant in the area before and after the visit.
  • Follow the instructions of our health professionals when visiting the isolated patients.
  • Do not contact to other patients and patient care materials.
  • Be careful about privacy of patients and family members during your visit.
  • Try not to cry, shout or any similar behavior that reflect your emotional status near our patients (as it will be harmful for them).
  • Please do not bring or accept foods-drinks to help protection of our patients’ health.
  • Planted flowers are not accepted to patient rooms due to risk of infections. Planted flowers sent for the patient will be delivered at the discharge stage.
  • Do not use your mobile phone in places where there is medical equipment.
  • Do not use water heaters etc. in patient rooms as they can cause technical problems.
  • Do not speak loudly.
  • Pets are not allowed at our hospitals, please do not bring.
  • Smoking is strictly forbidden at our hospitals, excluding designated areas.
  • A companion is regarded as a visitor who is in the patient’s room after 22:00. The patients can have only one companion in all rooms.
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ENVIRONMENTAL POLICY

Adopting the approach of quality service in line with its mission and vision, Acıbadem Healthcare Group is respectful to and sensitive for environment and acts by being aware of its responsibilities.

For this purpose;
  • Along with observing all local and national laws and regulations related to environment, it meets all environmental requirements within the scope of JCI accreditation.
  • It prepares a specific waste management plan for each facility to determine the wastes arising out of activities of all healthcare facilities and to remove these wastes in a way that does not threat health of patients and employees.
  • It tries to minimize the waste and separate the recyclable ones within the scope of this plan.
  • Non-recyclable materials are delivered to relevant institutions to be destroyed in accordance with laws and regulations.
  • It raises awareness and trains the employees for individual responsibilities to adopt the environmental responsibility in the entire group.
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SOCIAL REPONSIBILITY

Supporting discovery of new knowledge and practices by facilitating academic studies and scientific researches in Health Sciences in all areas of health, Acıbadem Education and Health Foundation was founded to make contributions to national education of our country and well-being of our people in order to improve solidarity feelings of the public.

Purpose of Foundation
  • To give moral and financial support to the students who study health sciences,
  • To boost quality in education of health,
  • To increase quality of healthcare services
Education Project

The aim of Acıbadem Education and Health Foundation for the near future is to contribute to university education of students and to establish “Acıbadem Health Sciences University” to conduct scientific and technologic investigations. The foundation continues making efforts in this end.

Education Grants

Acıbadem Education and Health Foundation offers grants to a certain number of successful students every year to support material and non-material needs of successful students who study health sciences.

There are three requirements to receive a grant:
  • The need for the grant should be proven,
  • Candidates should be studying health sciences in a higher education institution,
  • Grades should be good and better.
Account Numbers for Donations

You can donate to Acıbadem Education and Health Foundation or contribute to education of students by buying the products with the logo of our foundation sold in front of our institutions.

Account Numbers for Donations
  • Vakıfbank FinansMarket
  • Kadıköy Branch 1044080

HEALTH RESPONSIBILITY PROJECTS

Supporting discovery of new knowledge and practices by facilitating academic studies and scientific researches in Health Sciences in all areas of health, Acıbadem Education and Health Foundation was founded to make contributions to national education of our country and well-being of our people in order to improve solidarity feelings of the public.

Education Grants

Acıbadem Education and Health Foundation offers non-refundable grants to a certain number of successful students to support material and non-material needs of successful students who study health sciences. Moreover, physicians are financially supported who attend local and international congresses and author scientific articles.

Clown therapy

Voluntary doctor and nurse clowns of Acıbadem take a role in the medical animation service that aims to minimize stress and anxiety at hospital settings for children and adults.

Clean Hands Campaign

This campaign is held to increase awareness of hand-washing and make it a public habit through the motto “Clean Hands Save Life”. In the hand-washing campaign, certain activities are organized, such as improvement of hand-washing habit, awareness educations and outdoor advertisements.

Cancer Support Groups

Cancer patients are about to face many physical and psychological problems. “Cancer Support Groups” are established to support patients with documented cancer who are maintained on treatment or in the follow-up. The groups are established to provide cancer patients with professional support and psychologists participate in meetings that are held at regular intervals.

Terry Fox Run

Terry Fox Run is an activity that is organized every year to provide cancer studies with financial fund. This Run has been organized since the death of Terry Fox who was diagnosed with bone cancer and ran “Marathon of Hope”, after his leg was amputated when he was only 18. Acıbadem supports this project.

Scientific Meetings

Education and training meetings are regularly held for physicians and nurses; lecturers and participants from our organization and other public and private institutes and agencies participate in these meetings held to support discovery of new knowledge and develop novel practices in all topics about health by enabling academic studies and scientific investigations in the area of Health Sciences. Public Health Education and Training: Acıbadem organizes various training programs and courses at Acıbadem hospitals to ensure health of citizens, grow healthy generations and make them live healthy lives, increase public awareness and help and guide relevant problems. Examples include Low Back School, First Aid Course, Birth Preparation Course, Diabetes Training and Smoke-free Life Program.

Health Conversations

Acıbadem organizes health conversations for the public about health topics at Acıbadem Hospitals in order to ensure health of citizens, increase public awareness and help and guide problems.

Patient Education Center

A Patient Education Center was established at Acıbadem Kozyatağı Hospital in 2005 to educate patients and family members. Any and all up-to-date information, periodical and visual material (CD/DVD, video etc.) is free-of-charge available in the center.

Diabetes School

Acıbadem organizes various training programs and courses at Acıbadem hospitals to ensure health of citizens, grow healthy generations and make them live healthy lives, increase public awareness and help and guide relevant problems. Diabetes School is one of these educations. Diabetes Centers allow multidisciplinary treatment for diabetic patients. Participants are certified, if they attend all “Diabetes School” education meetings held by Acıbadem Diabetes Centers for five weeks pursuant to patient education program.

PUBLICATIONS

Acıbadem Hayat

Acıbadem Hayat Magazine is created by modifying design and content of Güncel Sağlık (Up-to-date Health) magazine, which has been published by Acıbadem Healthcare Group since 1995, in 2010. Acıbadem Hayat is a popular health magazine published at quarter intervals. It addresses many issues, ranging from all topics that should be known in health to novel diagnosis and treatment modalities, as plain and simple as possible in a colorful format along with interviews with physicians of Acıbadem. The magazine is printed in 55 thousand copies and available free-of-charge for all patients in all Acıbadem hospitals.

Badem Children’s Books

“Badem Child” is a hero specially designed by Acıbadem for children at 4 to 7 years of age to help children overcome fear of visiting a doctor and hospital along with “Badem Child” tale. These books are a special series that contain basic health information and help children cope with fear

Failure to access to correct health information is a major problem about children and health for children in our county. Parents usually provoke the fear of visiting a doctor by punishing their children with ‘a visit to a doctor’. However, a good communication should be ensured between children and healthcare facilities continuously in their growth age until they become a healthy adult, rather than when they get sick. Badem Child tale series do not only tell health information, but it also offers a model for parents regarding their communication with children.

Briefly, Badem Child tale series is a tool that also guides and educates parents. Another aim of this project is to create simple health guidelines for families. These tales are authored under supervision of specialized physicians.

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ANTI-BRIBERY AND CORRUPTION PROCEDURE

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AWARDS and SUCCESSES

  • COMMUNICATOR AWARDS | Digital Excellence

    COMMUNICATOR AWARDS | Digital Excellence

    Acıbadem Health Group has won award in “General-Health for Websites” category in Communicator Awards with www.acibadem.com.tr website, one of the most prestigious international award platform in marketing and communication, which is held by The Academy of Interactive and Visual Arts (AIVA) for 26th time this year.

  • HORIZON INTERACTIVE AWARDS | Gold Winner

    HORIZON INTERACTIVE AWARDS | Gold Winner

    Horizon Interactive Awards, considered among the most prestigious awards around the globe, which is held annually and Indianapolis, U.S.A., has seen tens of thousands of entries from many countries around the globe and 50 states of the United States since 2001.

    Acıbadem Healthcare Group was awarded the Gold Winner for its excellence for Health and Human Services in “acibadem.com.tr” at 18th Horizon Interactive Awards held on April 13, 2020; with total of 800 entries from 35 states of the United States and 18 countries.

  • UK SEARCH AWARDS | Best Use of Search – Health

    26th Annual Communicator Awards

    Acıbadem Health Group came back from UK Search Awards 2019 with a prize, one of the most prestigious awards in digital marketing, which is held in the United Kingdom. Acıbadem became the first and the only Turkish company taking the first place in “Best Use of Search – Health” category.

    Acıbadem, the biggest health group in Turkey, has achieved another international success after surpassing rivals in UK Search Awards 2019, which is held annually in the UK. Acıbadem was awarded the first place in “Best Use of Search – Health” category with its new website acibadem.com.tr. Acıbadem Health Group has become the first and only Turkish company gaining the first prize in this category.

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